Terms & Conditions
- Acceptance of Terms
By accessing or using the ZarSim website, you agree to these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website or placing an order.
- Eligibility
You must be at least 18 years of age, or have the consent of a parent or legal guardian, to purchase products through our website.
- Products
Every ZarSim piece is crafted from genuine 925 sterling silver and carefully inspected before shipment.
While we strive to present our products as accurately as possible, slight variations in color, texture, pearls and gemstones may occur due to natural characteristics, handcrafted finishing and individual display settings.
Such variations are considered normal and are not defects.
- Pricing
All prices are displayed in AED unless otherwise stated.
Applicable taxes and shipping charges are calculated during checkout.
Prices, promotions and product availability may change without prior notice.
- Orders
All orders are subject to product availability and payment verification.
ZarSim reserves the right to refuse or cancel any order in exceptional circumstances, including pricing errors, payment issues or suspected fraudulent activity.
Should an order be cancelled after payment has been received, a full refund will be issued.
- Payment
Orders are processed only after successful payment confirmation.
Available payment methods are displayed during checkout and may vary depending on your location.
- Product Availability
Although we make every effort to maintain accurate inventory, certain products may occasionally become unavailable after an order has been placed.
In such cases, ZarSim reserves the right to cancel the order and provide a full refund.
- Shipping & Delivery
Delivery times are estimates only and may vary depending on destination, customs procedures or courier services.
Please refer to our Shipping & Delivery page for complete shipping information.
- Returns & Exchanges
Returns and exchanges are governed by our Returns & Exchanges Policy.
By placing an order, you acknowledge and accept these conditions.
- Warranty & Aftercare
Warranty coverage and aftercare services are provided in accordance with our Warranty & Aftercare Policy.
- Jewelry Care
Proper care helps preserve the beauty and longevity of your jewelry.
Failure to follow our recommended care instructions may affect warranty eligibility.
Please refer to our Jewelry Care Guide for more information.
- Intellectual Property
All content available on this website, including but not limited to photographs, jewelry designs, graphics, logos, videos, text, icons and visual elements, is the exclusive property of ZarSim or its licensors.
No content may be copied, reproduced, distributed or used without prior written permission.
- User Accounts
Customers are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account.
Please notify us immediately if you suspect unauthorized access.
- Limitation of Liability
To the fullest extent permitted by applicable law, ZarSim shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our products or website.
Our total liability shall never exceed the purchase price of the product concerned.
- Privacy
Your privacy is important to us.
The collection, storage and use of personal information are governed by our Privacy Policy.
- Third-Party Services
Our website may include links to third-party websites or services for your convenience.
ZarSim is not responsible for the content, security or privacy practices of those third-party services.
- Force Majeure
ZarSim shall not be held responsible for delays or failure to perform any obligation resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, governmental actions, transportation disruptions, labor disputes or other force majeure events.
- Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.
- Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on our website and becomes effective immediately upon publication.
- Contact Us
If you have any questions regarding these Terms & Conditions, please contact our Customer Care team through the contact information provided on our website.
Effective Date
These Terms & Conditions are effective from the date of publication on the official ZarSim website.