Our Commitment To Your Jewelry.
Every piece is backed by a 12-month international warranty against manufacturing defects, together with professional aftercare services designed to keep your jewelry looking its best for years to come.
What’s Covered
Your ZarSim warranty includes manufacturing-related defects, including:
- Manufacturing defects
- Stone setting issues
- Plating defects
- Soldering defects
If a covered issue cannot be professionally repaired, we’ll replace your jewelry free of charge. If the original design is no longer available, you’ll receive store credit so you can choose another ZarSim piece.
What’s Not Covered
Our warranty does not cover damage resulting from:
- Accidents or impact
- Excessive force or misuse
- Improper care
- Exposure to chemicals or unsuitable environments
- Unauthorized repairs or alterations
Natural signs of wear, including slight tarnishing of sterling silver over time, are normal characteristics of fine jewelry and are not considered manufacturing defects.
How to Request
Warranty Service
To begin a warranty or repair request:
Step 1
Email clear photos of your jewelry together with a brief description of the issue to: warranty@zarsim.ae
Step 2
Our specialists will review your request and respond within 72 hours with the next steps.
Step 3
If your request is approved, we’ll provide shipping instructions for sending your jewelry to our Dubai service center.
- Return shipping costs are the responsibility of the customer.
- Warranty inspection is always free of charge.
Handcrafted in London
Creating a wonderful world of jewellery since 1990
Recycled Metals
All of our sterling silver and solid gold is 100% recycled
Eco-Packaging
Choose our reusable soft-touch travel pouch to reduce waste
Ethical Sourcing
Our jewellery is made with ethically sourced real gemstones and pearls